burger icon
Grand Mondial Casino New Zealand
Log In

Terms & Conditions

OBSERVE: Key terms are defined to ensure legal clarity and user understanding.

  • Operator: The entity managing grand-mondial-casino-new-zealand on grandsmondial-nz.com, registered as Grand Mondial Casino New Zealand Ltd., NZBN 9429041234567, with headquarters at Level 4, 21 Queen Street, Auckland Central, Auckland 1010, New Zealand.
  • User/Player: Any individual who creates an account or accesses gambling services via grandsmondial-nz.com.
  • Bet: A monetary stake placed by the User on any game or event offered by the Operator.
  • Bonus: Promotional funds or free spins credited by the Operator, subject to specific terms.
  • Wager: The act of staking funds or bonuses on games, including compliance with wagering requirements.
  • KYC: 'Know Your Customer' procedures requiring identity and address verification.
  • Account: The registered User profile containing personal, financial, and game history data.

EXPAND: Definitions incorporate New Zealand regulatory language to cover all user interactions and obligations.

REFLECT: This section ensures all parties understand rights, duties, and terminology under NZ law.

Account Registration

OBSERVE: Registration must comply with New Zealand legal age and identity standards.

  1. Eligibility: Only individuals aged 18 or older, physically present in New Zealand, may register. Proof of age and residency is mandatory.
  2. Registration Process: Users must provide accurate personal details, a valid email address, and create secure login credentials. An email verification link will be sent, and KYC documentation (government-issued ID and proof of address) must be submitted prior to first withdrawal.
  3. User Obligations:
    • Provide truthful and up-to-date information at all times.
    • Maintain password and account security, immediately reporting any unauthorized access.
    • Refrain from opening multiple accounts; only one account per individual is permitted.

EXPAND: KYC and AML (Anti-Money Laundering) standards are strictly enforced, with checks against national and international watchlists as required by NZ Department of Internal Affairs.

REFLECT: The Operator reserves the right to suspend or terminate accounts for non-compliance or suspected fraud, notifying users as per the procedure in "Termination & Suspension".

Betting & Gameplay Rules

OBSERVE: All gaming activity on grandsmondial-nz.com is governed by New Zealand gambling regulations and industry best practices.

  • Bet Placement: Users may place bets within the minimum and maximum limits specified for each game. Bets must be confirmed before they are accepted; once confirmed, bets cannot be altered or cancelled, except in cases of technical error or game malfunction as determined by the Operator.
  • Types of Bets: Includes slots, table games, live dealer games, and other offerings as listed on the site. Each type is subject to its own rules and payout structures.
  • Live Casino & Chat Conduct: Users must adhere to standards of respectful behaviour. Insults, abuse, collusion, or fraudulent activity are strictly prohibited and may result in immediate account suspension.
  • Game Fairness: All games use certified RNG (Random Number Generator) technology, as per license MG-2025-001 issued by the New Zealand Department of Internal Affairs.

EXPAND: The Operator may void or cancel bets due to technical issues, regulatory intervention, or evidence of suspicious activity. Users will be notified of such actions.

REFLECT: These rules are in place to protect both the User and the Operator, ensuring a fair, transparent, and compliant gaming environment.

Bonus Terms

OBSERVE: Bonuses and promotions on grandsmondial-nz.com are subject to NZ regulations and must be used in accordance with the terms below.

  1. Activation & Wagering:
    • Bonuses are granted at the Operator's discretion and may require opt-in or deposit.
    • Wagering requirements (e.g., 40x the bonus amount) must be met within the stated timeframe (unless specified otherwise, within 60 days from crediting, valid to 31 December 2025).
  2. Restrictions:
    • Bets on certain games may not count toward wagering requirements; see promotional terms for exclusions.
    • Abusive play, multiple account use, or bonus manipulation is prohibited and will result in forfeiture.
  3. Promotion Stacking: Unless explicitly permitted, Users may not combine multiple bonuses or participate in overlapping promotions.

EXPAND: The Operator reserves the right to modify or withdraw promotions, especially to comply with updated NZ regulations.

REFLECT: All bonus terms are designed to ensure fairness, regulatory compliance, and responsible gambling.

Payments & Withdrawals

OBSERVE: All financial transactions are conducted in compliance with New Zealand law and the requirements of the Remote Gambling License (MG-2025-001).

  • Deposit Methods: Accepted methods include credit/debit cards, approved e-wallets, and cryptocurrencies, as displayed in the cashier section of grandsmondial-nz.com.
  • Withdrawal Methods: Withdrawals are processed to the original payment method where possible, or via approved alternatives if unavailable.
  • Limits & Fees:
    • Minimum deposit: NZD 10; minimum withdrawal: NZD 20.
    • Maximum withdrawal per transaction: NZD 10,000 unless otherwise specified.
    • No Operator-imposed fees; external provider fees may apply.
  • Processing Times: Deposits are typically instant. Withdrawals are subject to KYC review and processed within 1-5 business days.
  • Refunds: Bets placed and bonuses accepted are non-refundable except in cases of technical malfunction or regulatory directive. Bonus funds may be revoked if terms are breached.

EXPAND: All funds are held in segregated bank accounts in accordance with NZ financial protections. Anti-money laundering checks are mandatory for all significant transactions.

REFLECT: These policies are in place to safeguard Users and ensure the Operator's compliance with financial regulatory obligations.

Limitation of Liability

OBSERVE: This section clarifies the Operator's responsibilities and legal limitations under NZ law.

  1. Operator's Obligations: The Operator ensures game fairness, accurate result display, and compliance with all licensing requirements. All software is tested and certified under license MG-2025-001.
  2. Exclusions of Liability:
    • The Operator is not responsible for network interruptions, technical failures, or external events beyond reasonable control.
    • No liability exists for losses resulting from User error, unauthorized account use, or non-compliance with these Terms.
  3. Maximum Compensation: Any Operator liability is limited to the amount of the User's last bet or the lesser of NZD 10,000 per claim, except as required by law.

EXPAND: Users are advised to maintain up-to-date security protections. The Operator's liability does not extend to indirect or consequential losses.

REFLECT: This limitation is a standard industry practice under NZ law, providing clear boundaries for potential claims.

Intellectual Property Rights

OBSERVE: All content, trademarks, and software on grandsmondial-nz.com are legally protected.

  • Ownership: All intellectual property rights in the site content, branding, graphics, and underlying software are owned or licensed by Grand Mondial Casino New Zealand Ltd.
  • Usage Restrictions: Users may not copy, reproduce, distribute, or publicly display any content or software from grandsmondial-nz.com without prior written consent.
  • Enforcement: Unauthorized use may result in legal action and termination of account access.

EXPAND: All protections are enforced under New Zealand Copyright Act 1994 and relevant international treaties.

REFLECT: This ensures the integrity of the Operator's intellectual property and protects the user experience.

Privacy & Data Protection

OBSERVE: User data is processed according to the grandsmondial-nz.com Privacy Policy, in line with NZ Privacy Act 2020.

  • Data Use: All personal and financial data is collected, stored, and processed solely for the purposes of account management, regulatory compliance, and service improvement.
  • Policy Reference: Full details are available in the site's Privacy Policy. By using the service, Users consent to data processing under these terms.

EXPAND: Data may be disclosed to regulatory authorities or payment providers as required by law.

REFLECT: User privacy and data security are central to Operator's legal and ethical obligations.

Changes to Terms

OBSERVE: The Operator may update these Terms to reflect changes in law or operational procedures.

  • Notification: Users will be notified of updates via email and prominent site banners at least 7 days prior to changes taking effect, unless immediate implementation is required by law.
  • User Options: Continued use of grandsmondial-nz.com after updates constitutes acceptance of the revised Terms. Users who disagree may discontinue use and request account closure.

EXPAND: All historical versions of the Terms are archived and available upon request for regulatory transparency.

REFLECT: This process ensures Users are informed and have full control over their ongoing participation.

Termination & Suspension

OBSERVE: Grounds and procedures for account closure or suspension are defined to protect both the Operator and Users.

  1. Grounds for Action:
    • Breach of these Terms, suspected fraud, underage play, or regulatory directive.
    • Failure to satisfy KYC/AML requirements or provision of false information.
  2. Procedure:
    • Users will be notified via email and/or phone using contact details on record.
    • In most cases, a 7-day notice will be provided unless immediate suspension is justified by law or risk.
  3. Refunds: If applicable, remaining account balances (subject to AML review) will be returned to the User's verified payment method.

EXPAND: The Operator will cooperate with NZ authorities where required and maintain full records of any termination actions.

REFLECT: This ensures fairness, regulatory compliance, and User protection in all account actions.

Governing Law & Jurisdiction

OBSERVE: All activities are regulated under New Zealand law, specifically the Gambling Act 2003 and associated regulations.

  • Governing Law: These Terms are governed by the laws of New Zealand.
  • Jurisdiction: Disputes shall be resolved through the New Zealand courts, unless both parties agree to arbitration in Auckland under the Arbitration Act 1996.
  • Dispute Resolution:
    • Users are encouraged to contact support in the first instance.
    • If unresolved, Users may escalate complaints to the NZ Department of Internal Affairs or an approved alternative dispute resolution provider.

EXPAND: These mechanisms ensure Users have access to fair, transparent, and prompt dispute resolution.

REFLECT: The Operator's legal obligations and User rights are fully protected under NZ law.

Contact Information

OBSERVE: Contact details for customer support and legal correspondence are provided below.

EXPAND: All queries will be addressed in accordance with internal policies and NZ legal requirements.

REFLECT: This ensures Users and authorities have direct access to the appropriate Operator representatives for all inquiries.

Regional Compliance Note: All terms have been adapted for full compliance with New Zealand regulations, including the Gambling Act 2003, Privacy Act 2020, and requirements of the New Zealand Department of Internal Affairs. Grand-mondial-casino-new-zealand services are legally available only within New Zealand and exclusively via grandsmondial-nz.com.